1. Services

• All services (makeup, facials, hair dye, waxing, manicure/pedicure, etc.) are provided with professional care.

• Since beauty services are consumed at the time of appointment, completed services are non-refundable.

2. Products

• Products purchased from our salon are non-refundable and non-exchangeable, unless:

  • The product is defective or damaged at the time of purchase.

  • The wrong product was given by mistake.

3. Refund Process

• In case of a valid refund request (product defect or error), you must notify us within 48 hours of purchase.

• Refunds will be processed in the original payment method within 7–10 business days.

4. Cancellations

• Appointments canceled 24 hours in advance will not be charged.

• No-shows or late cancellations may result in a cancellation fee or deposit forfeiture.

5. Advance Payments

• Any advance booking deposit is non-refundable if you cancel without proper notice.

• If H&H cancels due to unavoidable reasons, your advance payment will be refunded or adjusted for the next booking.